Managing Your Emotions in the Workplace

Have you ever worked with someone who regularly became angry in meetings, sparking disagreements and tension?
Or maybe you had a colleague mood swings that affected the whole office?

On the other hand, is there someone in the office who always knew the right thing to say to make you feel better?
Or a senior leader whose positive attitude ‘infected’ the entire workplace culture?

These are examples of how emotional intelligence can have an impact in the workplace, whether it’s an office, a restaurant, a shop, or a factory. Very few people work alone. Most people work on teams or in other kinds of groups.  In today’s corporate world, the measurable, learnable skills of Emotional Intelligence (EQ) make a significant impact on organizational performance.
The skills of EQ may be essential in differentiating world-class organisations in an increasingly complex, competitive market.

So, what exactly is emotional intelligence?
Emotional Intelligence (EQ) is the ability to utilize emotions effectively. In business, or in personal relationships (EQ) is fast becoming an essential key to success.

To be emotionally intelligent we need to effectively blend our thinking and feeling and actions to make wise decisions. By being more emotionally intelligent, “smarter with feelings”, you will more accurately recognize emotions in yourself and others.  This data will help you make decisions and find effective solutions to the situations you face each day.

In the workplace, individuals utilizing EQ have more effective relationships leading to improved performance.
At executive level, 80-90% of the factors that distinguish top leaders are EQ-related.

There are competencies associated with high emotional intelligence that correlate to success at work, including, recognizing and appropriately responding to others’ emotions, consequential thinking and intrinsic motivation. High emotional intelligence also coincides with the ability to evaluate the costs and benefits of your choices
recognize your own patterns and reactions to stressful situations and do actively exercise optimism by taking a proactive perspective of hope and possibility.

How can you cultivate emotional intelligence?

Treat your co-workers with respect and build relationships with them. Go to work with a positive attitude whenever possible, and if you’re having a bad day, tell people so that they know you’re struggling. If you feel yourself getting angry or frustrated at work, take a moment to pause and examine why before reacting.

You will be surprised how often just thinking through a problem or conflict that is upsetting before you react will eliminate the power of the feeling associated with it.

Finally, in your interactions with your co-workers, be in tune with them, ask them how things are going, and actually care about the answer. There is nothing so frustrating as working with someone who only pretends to show empathy.  If you begin to navigate your emotions at work, you will build your emotional intelligence, and be able to exhibit it more readily. Taking the time to show empathy to and the human side to those you work with will lead to other opportunities, through referrals and recommendations.

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